Liu, S. (2014). Crisis crowdsourcing framework: Designing strategic configurations of
crowdsourcing for the emergency management domain. Computer Supported
Cooperative Work (CSCW), 23(4-6), 389-443.
The study begins by discussing the interplay between information and communication technologies (ICTs), crisis informatics (disaster sociology, qualitative research from computer interaction as it relates to “online behavior during disasters”) and crowdsourcing. A Crisis Crowdsourcing Framework is presented for those in disaster relief to use when designing an intervention that will assist experts in doing their jobs more effectively by creating micro-tasks for volunteers to complete. The framework consists of six dimensions: establishing why a crowd task is needed, who could/should participate, what ways can the crowd be cultivated and communicated with, when they should participate and for how long, where they will engage and the process/boundaries, and how this will all occur.
This framework is basic program management applied to disparate audiences in crisis scenarios. It helped me to consider how everyday task organization can be coupled with strategy and applied in times of organizational, not just environmental, crises.
LO1: articulate connections between the interdisciplinary field of communication and the central curriculum themes of the MSC program.
LO3: address complex challenges by collaboratively leading teams across disciplines, distance, and sectors.
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